FAQ

User Account & Password

How do I create a User Account?

By clicking " REGISTER" at the upper right corner of the navigation bar on the homepage, you may sign up to create an account.

All you need to do is complete the sign up form with your First Name, Last Name, Email Address, and Password. You may change or edit your personal information at any time. Your information will be kept confidential and will be shared with our partners only for the fulfillment of your orders. 

Do I need an account to place an order online?

You may shop on GW by GreatWomen and checkout as a guest using a valid email address. We encourage you to create an account for faster checkout and to view your past orders.

Order Notifications will be sent to your email so make sure you provide a valid email address.

I've forgotten my password. What can I do?

To reset your password, click “LOGIN” located at the upper right corner of the navigation bar on the homepage and choose “Forgot your password?” Input the email address you used when you created the account. Instructions on how to reset your password will be sent to your registered email address.

Placing an Order

How do I shop online?

Shopping on GW by GreatWomen is simple.

  1. Select a category from the navigation menu or use the search bar.

  2. Choose your item and click "Add to Bag." The "Add to Bag" function allows you to keep track of what you want to buy and places them all in a cart until you are ready to make the payment.

  3. For items that need you to choose a size or variation for, you will be directed to the product page. Simply select your preferred size, color or variation and click "Add to Bag".

  4. To check the summary of your order, click the Shopping Bag icon on the upper right corner of the page. Should you wish to proceed to payment, select "Checkout".

  5. Add your shipping details and select your preferred payment method. Review your order summary and once ready to complete your purchase, click "Place Order".

How can I pay for my order?

The following payment methods are available upon checkout:

  1. Credit Card/PayPal

  2. Bank Deposit through BPI

Are all the items in my order confirmed as available?

Though GreatWomen’s endeavors to have adequate stock, it is possible that an item is unavailable by the time you make the purchase. When this happens, the total amount of the unavailable item/s will be refunded based on the original payment method. The time it takes to receive your refund or reversal depends on your bank or card provider. Only the available items will be delivered.

Can I cancel my order?

We normally do not accept order cancellations or changes once an order has been placed. If you have concerns about your order, please send us an email via [email protected]

How will my order be delivered?

Orders will be delivered by our official partner couriers. You will receive an SMS from the courier prior to the delivery of your order to ensure that you are available to receive your order at the scheduled delivery time.

How do I track the progress of my order?

Order notifications will be sent to your email. You may also expect further updates from our logistics partners who will update you on the status of your order. Please ensure that you enter a valid email address when you sign up for a new account or when you order as a guest.

Shipping & Delivery

Where do you ship to?

We deliver nationwide! However, delays and/or failed deliveries may occur and some areas may not be serviceable temporarily due to quarantine restrictions.

How long does delivery take?

For Metro Manila orders, we deliver in 3-5 business days. For provincial orders, please give us 7-15 business days. Deliveries are made from 9am to 6pm from Monday to Friday. Due to community quarantine restrictions, please expect shipping delays.

Is it safe to shop from your online store?

The health and safety of our customers, staff, and warehouse employees remains our topmost priority. We have enhanced health and safety measures in compliance with the Covid-19 Inter-Agency Task Force for the Management of Emerging Infectious Diseases Resolutions. For additional measure, we still urge you to disinfect the packages once you receive them.

How much does shipping cost?

Standard shipping fee is based on location.

  • P80.00 within Metro Manila

  • P120.00 - P180.00 outside Metro Manila


    Applicable shipping fees will automatically be computed in your Bag upon checkout.